Privacy policy
1. Introduction
1.1 SRL Ltd, trading as SRL Architectural, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website, make purchases, or engage with us in any other way.
1.2 By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. Information We Collect
2.1 We collect the following types of personal information:
- Personal Identifiable Information (PII): Name, email address, phone number, billing address, shipping address, payment information (e.g., credit card details).
- Transactional Information: Order history, Products purchased, payment details, and delivery information.
- Website Usage Data: IP addresses, browser type, device information, and browsing history on our site. This data is collected using cookies and other tracking technologies.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 To Process Orders: To complete and deliver your orders, process payments, and send order confirmations.
3.2 Customer Service: To provide customer support, respond to inquiries, and address any issues or complaints.
3.3 Marketing Communications: To send you information about our Products, promotions, and offers. You can opt out of marketing communications at any time by following the unsubscribe link in our emails.
3.4 Improving Our Website: To analyze usage trends, improve our website, and offer a better shopping experience.
4. Sharing Your Information
4.1 We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties for the following reasons:
- Service Providers: We may share your information with trusted partners who assist in processing payments, delivering Products, or performing other business functions, such as website hosting and customer support.
- Legal Requirements: We may disclose your information if required to do so by law, or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
5. Security of Your Information
5.1 We take the security of your personal information seriously. We use industry-standard encryption technologies to protect sensitive data, such as payment information, during transmission. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
6.1 We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze website traffic, remember your preferences, and provide a more personalized experience.
6.2 You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit some functionality on our website.
7. Your Rights
7.1 You have the following rights regarding your personal information:
- Access: You can request access to the personal data we hold about you.
- Correction: If your information is inaccurate or incomplete, you have the right to request corrections.
- Deletion: You can request the deletion of your personal data, subject to any legal obligations we may have to retain it.
- Opt-Out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
8. Retention of Data
8.1 We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. Once the data is no longer needed, it will be securely deleted.
9. Third-Party Websites
9.1 Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before submitting any personal data.
10. Changes to This Privacy Policy
10.1 We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the revised date.
11. Contact Us
11.1 If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
SRL Ltd trading as SRL Architectural
Unit 1 The Old Dairy
Hill Street
Ashton-Under-Lyne
Lancashire
OL7 0PZ
Email: sales@srlltd.co.uk
Phone: 0161 343 6253
