Delivery and returns

1. Delivery

1.1 Delivery Areas

We currently only deliver to mainland UK addresses. We do not deliver to overseas locations or non-mainland UK addresses (including Northern Ireland, the Channel Islands, and the Isle of Wight).

1.2 Delivery Times

Delivery times are estimates and we aim to process and dispatch your order within 2-3 business days of receiving it. Once dispatched, delivery typically takes 3-5 business days, depending on your location. However, please note that delivery times may vary, and we cannot guarantee specific delivery dates.

1.3 Delivery Charges

Delivery charges will be calculated at checkout based on the weight and size of the Products and the delivery location. All charges will be clearly displayed before you confirm your order.

1.4 Delivery Address

Please ensure that the delivery address provided is accurate and complete. We cannot be held responsible for delays or non-delivery if the address is incorrect or incomplete.

1.5 Risk and Ownership

Once the Products have been delivered to the address specified in your order, the risk of loss or damage passes to you. Ownership of the Products will pass to you once we have received full payment and the Products have been delivered.

2. Returns

2.1 Returns Policy

We want you to be completely satisfied with your purchase. If you wish to return an item, you can do so within 14 days of receiving your order. To initiate a return, please contact us at sales@srlltd.co.uk with your order number and details of the Product(s) you wish to return. We reserve the right to charge a restocking fee. Made to order items, such as door rails are not eligible for returns unless faulty.

2.2 Condition of Returns

Products must be returned in their original, unused condition, and in the original packaging, where possible. We reserve the right to refuse returns that are damaged or have been used.

2.3 Return Costs

You are responsible for the cost of returning the Products to us, unless the Products were faulty or damaged upon receipt. We recommend using a tracked and insured delivery service for returns, as we cannot be held responsible for any lost or damaged returns.

2.4 Refunds

Once we receive your returned Products and verify that they meet our return criteria, we will process your refund within 10 working days. Refunds will be issued to the original payment method used at the time of purchase.

2.5 Faulty or Damaged Products

If you receive faulty or damaged Products, please notify us within 3 days of receipt, and we will provide you with a full refund or replacement, including any return shipping costs. In this case, we will arrange for the return of the faulty or damaged Products at no cost to you.

3. Contact Details

For any delivery or return-related enquiries, please contact us at:

SRL Ltd trading as SRL Architectural
Unit 1 The Old Dairy
Hill Street
Ashton-Under-Lyne
Lancashire
OL7 0PZ
Email: sales@srlltd.co.uk
Phone: 0161 343 6253